Inbound Call Solutions

Incoming calls and the way they are handled are critical to your business. Poorly handled or misdirected calls will alienate customers and could lose you business.

To maximise your satisfaction, with your inbound call traffic, we offer the following product solutions:

Non-Geographic Numbers

If you don’t want to be tied to one geographic number, which could change over time, we offer 6 core non-geographic number solutions:
0800/0808 Freephone
0845 Local Rate
0870 National Rate
0871 Special Rate
070 Personal
090 Premium Rate

Call Routing

To ensure that all your calls are answered quickly and effectively, we offer three Call Routing solutions:
Direct Plan – diverts number when required number is engaged
Ratio Plan - ratio distribution of calls to multiple target numbers
Time/Day/Date Plans – automatic call routing during selected periods

Call Record Solution

The risk of missing important details from calls is minimised with our Call Record Solution This enables you to record conversations at the touch of a button, without the need for expensive recording equipment.

Upon completion of the call, the recording is converted into an audio file, which is e-mailed to a dedicated account.

Home Worker

If you employ a mix of call centre staff and home based tele-workers, our Home Worker Solution will enable the call centre manager to balance the ratio of calls between staff.

Centre staff and homeworkers

This network based solution ensures that the entire tele-workforce is handled efficiently and effectively.

Virtual Receptionist

This service, acts like your own receptionist, directing calls either within or outside the company.

Primarily aimed at small to medium sized companies, it is easy to instal. We supply your main number, record your message and direct the calls to the number of your choice.

Mid Call Transfer

Our Call Transfer solution handles any calls transferred within your phone system to an exchange, allowing you to free up your phone line to answer further inbound calls.

Audio Solutions

Our range of Audio Solutions allows you to promote your business each time a customer contacts you, either via a pre-recorded message or ‘live feed audio’.

Call Control Solutions

Our Call Control Solution ensures that your calls will always reach you, no matter where you are.

This pin accessed, personal call routing service, reduces the risk of missed calls which could cost you valuable business.