Net Phone for Strata IP-CTX

Combining the power of the computer with the telephone (CTI) can help to provide significant improvement in productivity, not just on an individual level, but across the whole organisation. Using the Toshiba Strata IP-CTX Net Phone, it is possible to link your telephone systems with your PC network to ensure that every call made or received is referenced to your computer contact files.

Dialling, answering, transferring and placing on hold, can all be managed on screen. Incoming calls can be automatically identified, and if the caller is in your records, their files will appear on-screen. Databases created for other purposes can be used as directories, allowing users to dial numbers directly from their PC.

Net Phone also allows users to take call notes, send instant text messages and to dial a phone number from any application.

Rules based call management is also possible using Net Phone. For example, a user can configure Net Phone to divert calls to voicemail during certain hours of the day, with the exception of calls from priority numbers, such as important customers.

Net Phone will run on any standard PC running Windows 95 (or later), with a minimum Pentium 66Mhz processor and 10 Mbytes of disk space and integrates with most leading contact management and CRM applications.

When a call is received, if the caller’s records are held in a contact management application, their details will ‘pop’ onto the screen. This means the user can respond with a personal greeting and full contact details at the ready.

The sophisticated management offered by Net Phone can greatly improve the efficiency and productivity of Contact Centre agents or any members of staff who receive and make a lot of calls. It is a high quality, excellent value-for-money productivity tool that eliminates the need to switch from computer to telephone for call processing functions.