Products -> Telephone Systems -> Telephone Systems -> Contact Centres

Prioritising calls so that existing or high value customers are placed at the head of the queue.
Identifying types of calls and directing them to the most appropriately skilled or nominated agent.
Multiple ACD queues, each with an individual programmed announcement for differing services, sales promotions etc.
Intelligent announcements advising callers of their place in the queue and the estimated time to answer.
Advanced call routing enabling callers to request a specific agent they have dealt with before.
Interactive Voice Response technology to prompt callers for information to direct their calls. Interactive Voice Response (IVR) technology will enable you to handle enquiries without human intervention. IVR enables customers to use the telephone keypad to select options in response to recorded prompts. IVR can handle a variety of interactions with the customer, many of which can operate on a 24x7 basis. It can prepare a call centre operator by obtaining valuable information from the caller before the call is actually routed through.
Intelligent Management Reporting enables you to improve service quality and Contact Centre efficiency.

For more information see http://www.telecoms.toshiba.co.uk/upload/toshibavo/launch.htm